All customer service for Amazon orders is provided directly by Amazon. The buttons below, link to the most common Amazon support areas. If for any reason Amazon customer service can not help you please contact us.
FREE Shipping on Amazon
Our products are eligible for Free Amazon Prime Shipping.
We also offer Free Shipping Amazon as “Shipped and Sold By Ionox”.
You can find this by clicking on the link for additional sellers.
We offer free shipping on all our product orders over $12.95. Orders placed on Ionox.com generally are delivered within 3-5 days business days depending on when the order is placed and where it is being delivered. Unless stated on the product detail page all products ship from our US fulfillment centers.
Handling Time – US Shipments
Orders ship in 1-2 business days using USPS First Class Parcel Post with Tracking so we can deliver to PO Boxes, to our Military families (AFO/APOs) and Alaska and Hawaii at minimal expense. In some instances when the total order weight is over 3 lbs, we will ship using the Best-way method using either USPS Flat Rate, FedEx or UPS to minimize cost.
Delivery Time – US Shipments
Our customers tell us they prefer the lowest cost delivery method, so we use the USPS using a non-guaranteed delivery method to meet our customers needs. if your order arives a day later than expected, please call us and we will try to make it right. Please understand that with most carriers, the delivery time is out of our hands.
Orders placed on Ionox.com generally are delivered within in 3 to 5 days including both handling and shipping time. Alaska, AFO/APOs, Alaska, Hawaii, and US territories can take up to 10 days to be delivered.
The map below indicates the non-guaranteed USPS Service Delivery Time Estimate. for most customers is 2-3 days from the time we deliver the package to the USPS.
Delivery Time – China Shipments
Some of our products ship direct from our fulfillment center in China under a joint ePacket programs sponsored by the US and Chinese Governments. Unless indicated in the product title and on the product detail page, your product will ship from a US fulfillment center. Products shipped from China can take 7 to 15 business days. We ship to the US and EU markets from China.
30-Day Money Back Return Policy
You must call or email us first to get a Return Authorization number. We will issue a RMA within 1-2 business days. Returns sent without an RMA may get lost in our warehouse or be returned to the sender.
Regardless of where you purchased your product we offer a 30 day money back return policy. The item returned my be unused and in resalable condition, with its original packaging. We do not pay for return shipping.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Non-Returnable Items Include:
- Gift Cards
- Downloadable software products
- Some health and personal care items